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Terms & Conditions

We hope that you are fully satisfied with every item that you purchase online from However, if you are not satisfied with an item that you have purchased online we are happy to provide you with an exchange or refund (shipping charges not included).

*Please ensure that your return meets the following conditions:

  • Any items that wish to be returned for exchange or refund must be received by Jacadi within 14 days after receipt of your order.
  • Please choose carefully as we will not issue any refund on change of mind purchases. The item(s) must be returned in brand new condition and with all brand labels intact. Any items without labelling will not be accepted for return.
  • Final Sale merchandise* are considered a final sale and cannot be returned unless it is for a size exchange if products are still available. *Items discounted at 50% or more of the original price. Additional shipping costs will be applicable if post is required.
  • Subject to proof of purchase, we are happy to provide an exchange, credit voucher or refund on any product purchased exhibiting a genuine manufacturing fault
  • Tights, stockings and socks that have been tried on cannot be returned due to health and safety reasons
  • You can exchange your online purchase at any of our stores, however all returns to our  store locations will be exchanged in at the current store value once our seasonal sales have commenced. Please note we cannot issue any refunds in store for online purchases.
  • For any information regarding returns or exchanges feel free to contact customer service at All returns are to be sent to Jacadi Paris, 546 Malvern Road, Prahran Victoria 3181, or alternatively take your item(s) into any of our Australian store locations for exchange in accordance with our terms and conditions.