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We hope that you are fully satisfied with every item that you purchase online from However, if you are not satisfied with an item that you have purchased online we are happy to provide you with a store credit, exchange or refund to the value of the item purchased (shipping charges not included) *.

*Please ensure that your return meets the following conditions:

  • All returns that wish to be returned for exchange or refund must be received by Jacadi within 14 days of receiving your order.
  • The item(s) must be returned in brand new condition, in the original packaging (wherever possible), and with all paperwork, parts and accessories included
  • No refund will be given on change of mind purchases – exchanges can only be made within 14 days
  • Final sale merchandise* are considered a final sale and cannot be returned unless it is for a size exchange if products are still available. *Items discounted at 50% or more of the original price
  • Subject to proof of purchase, we are happy to provide an exchange, credit voucher or refund on any product purchased exhibiting a genuine manufacturing fault
  • Tights, stockings and socks that have been tried on cannot be returned due to health and safety reasons
  • Please contact or our Prahran store (03 9521 1569) if you wish to return an item
  • All returns are to be sent to Jacadi Paris, 546 Malvern Road, Prahran Victoria 3181, or alternatively take your item(s) into any of our Australian store locations for exchange