Frequently Asked Questions

Clothes and shoes

How can I find the right size?
In order to choose the right size for your child, you can refer to the size guide for clothing and shoes – https://jacadi.com.au/sizing-charts/

Where are Jacadi products are produced?
Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and modellers adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries in the world in particular in Asia. We control our production line in its entirety.

How can I wash your products?
Jacadi offers clothes with high-end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk …). To preserve the beauty of your clothes, a care label is sewn on each product. It is by following these recommendations that your garment will remain beautiful in time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.

Are Jacadi shoes well adapted to my children(s) needs?
Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, to the flexibility of the sole …), that’s why we offer different ranges of shoes:

• The pre-walk range (17 to 22), ideal for learning to take your first steps.
• The range works (from 19 to 24) for babies who walk alone without help.
• The child range (from 24 to 39) for the child.

In addition, we offer different models so that every child can be comfortable.

When does my baby have to wear his/her first shoes?
It is advisable to put on your baby with suitable shoes as soon as he begins to stand on his own (even with support). The shoes of the Pre-walker range perfectly meets this need because:

• They have a raised ankle to ensure good support. They are flexible to accompany the movements of the baby’s foot.
• Their sole is extra-thin and light and does not hinder small awkward steps. The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.
• The ankle guides the foot
• They are leather.
• As soon as the walk is acquired and controlled by your baby, you can choose the walker range.

When do I have to measure my child’s foot?
As soon as your child wears shoes, be sure to check his shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure your foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.

How can I preserve my shoes?
Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and maintained regularly to maintain its flexibility, elasticity and brightness.

The protection of the shoe:

• Waterproofing protects the leather from external aggressions
• The shoe polish should be applied regularly to the smooth leather to clean and shine.
• The shoehorn helps preserve the shape of the shoe

The maintenance of the shoe:

• Smooth leather or grained leather: a shoe polish should be applied regularly.
• Patent leather and glossy leather: a damp cloth removes traces and scratches
• Greasy leathers and nubuck: a special bomb of greasy leather will lubricate the leather after using a soft cloth to clean
• The nubuck or velvet crust: clean with a crepe brush that will straighten the leather fibre and erase localized stains

Do you provide measurements of the lengths of the skirts, dresses, etc?
No, we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.

Nursery

What are the precautions to take when buying a nursery product?
Before all use, we recommend washing our products such as our stuffed toys (without music box) bath towels, bibs and blankets

• Musical stuffed animals are to be used under the supervision of an adult.
• The string of the music box must be pulled gently by an adult.
• Soft plush toys and rattles can be used from birth.

What is the difference between a sleeping bag and a carry nest bag?
The sleeping bag is ideal for sleeping toddlers until they know how to stand. Its size changes as the child grows up. We offer models up to 24 months. The carry nest is only intended for “daytime” use, for a nap in a stroller or in a deckchair under the supervision of an adult. It is used until the 3 months of the child.

Is it possible to be refunded for a gift card?
It is not possible to receive a gift card refund.

Can the gift card be used during for sale or a special promotion or in addition to a loyalty benefit?
Yes, gift cards are like a payment method and can be combined with promotions.

How long are e-gift cards and gift cards valid?
Gift cards are valid for 12 months.

Can a gift card be used at Jacadi in another country?
No, gift cards can only be used in the shops of the country of the site where they were issued.

What are the maximum and minimum amounts available on a gift card?
There is no minimum or maximum amounts.

How to buy a Jacadi gift card?
You can purchase a gift card at any Jacadi locations in Australia. The gift card cannot be purchased or used online.

Can I place a gift order for all online products?
Large items cannot be gift wrapped.

Will the person receiving the gift know the price of the products?
The prices of the items offered are carefully removed by our teams. No prices on tags or mention on the packaging slip.

How can I create my account?
To do this, click on “My Account” at the top of the page jacadi.us. Then, by clicking on “create my account”, you will be guided to create your Jacadi account.

How can I change my information?
If you want to change your details (address, phone, email ….), Once logged into your account, you can make the changes of your choice by clicking “account details” and “addresses” in “My Account”. If you do not have an account and you have given your details in store, you can change your contact information by contacting your Jacadi store directly.

Can I unsubscribe from newsletters?
You can manage your subscription to our newsletter:

• via the unsubscribe link at the bottom of all our newsletters

How can I delete my account?
If you wish to permanently delete your Jacadi account you can make a request to our Customer Service.

Payment

Which payment methods are accepted?
You can pay by credit card (Visa, Mastercard, American Express)

Is my payment secure?
The bank details are encrypted (SSL security standard) and therefore do not circulate in clear on the Internet.

Shipping

Where can I ship my order?
Jacadi Australia ships Australia and New Zealand wide.

What are the conditions of shipping?
We ship from our warehouse in Australia using Express Australia Post. The shipping fee is a flat rate of $15.00. Processing time is 2-3 days and delivery time is 3-5 business days from the time you place the order. Certain heavy or oversized items may be subject to higher shipping charges. Jacadi will contact customer to advise before shipping.

Order follow-up/tracking

How can I track my order?
When your order ships you will receive a shipment email that will provide an Australia Post tracking number.

If an item in my order is not available, how will I be notified? 
If an item(s) is not available in your order you will be notified by email or phone

Return and exchange of an article bought online

We want you to be fully satisfied with every item that you purchase online from www.jacadi.com.au. If you are not satisfied with an item that you have purchased online, you may return the item within 14 days of receipt for a store credit to the value of the item purchased (shipping charges not included).

The item must be returned in good condition, in the original packaging (wherever possible), and with all paperwork, parts and accessories to ensure full credit. Please contact one of our stores for any enquiry otherwise return as above to Jacadi Paris, 546 Malvern Road, Prahran Victoria 3181.

No refunds will be issued for *final sale merchandise.

*Items discounted at 50% or more of the original price are final sale and cannot be returned or exchanged unless it is for a straight size swap if products are still available.

Store address
In order to locate the store addresses, you can click here: https://jacadi.com.au/our-stores/

I received a gift from a store can I return it?
Gifts with a gift receipt can only be exchanged within 28 days. Items discounted at 50% off or more of the original price are final sale and cannot be exchanged. No refunds for gifts.